Unexpected changes in travel plans can affect your trip! At Aviiago, we understand how important it is to watch your favourite team compete at the FIFA World Cup or plan for your next adventure. We want you to have clear information about flight cancellations, refunds, and changes applicable on your bookings.
This Cancellation and Refund Policy explains how cancellations and refunds work when you explore flight options or access third-party travel booking services through Aviiago.
Aviiago provides travel-related information, airline guides, and links to flight booking services to help travellers explore their options and plan their journeys.
When you select a flight or booking option through a third-party website, your reservation may be completed directly with the airline, travel agency, or other booking provider. In such cases, the booking provider’s terms and conditions govern your reservation, including its cancellation, refund, and modification rules.
Note: Unless your booking confirmation explicitly identifies Aviiago as your booking provider, we do not directly manage your reservation or process your cancellation or refund.
Flight cancellation rules vary depending on the airline, ticket type, fare conditions, route, and booking provider.
If you need to cancel your flight, we recommend the following steps:
Some tickets may be refundable, while others may carry cancellation charges or be non-refundable, subject to applicable laws and the fare conditions of your booking.
Aviiago provides travel information to help you understand these rules, but the applicable booking provider determines the options available for your reservation.
Refund Eligibility
Whether you qualify for a refund depends on your ticket type, the circumstances of cancellation, and applicable consumer protection laws.
Refunds may be available in situations such as:
Non-refundable fares may not qualify for a refund when you cancel voluntarily. However, taxes, fees, or other amounts may be refundable in certain circumstances.
How To Request A Refund?
If you have already booked a flight with us, follow these steps given below to request a refund:
If you are unsure which provider handled your booking, check your booking confirmation or payment statement.
Note: Aviiago’s travel guides may help you understand airline policies and find relevant information, but your booking provider is the primary point of contact for reservation-specific refund requests.
Refund Processing Time
Refund processing times depend on the airline or booking provider, your payment method, the nature of the cancellation, and any applicable verification requirements.
After a refund is approved, the time required for the funds to reach your account may vary depending on the provider and your bank or payment service.
For an update on your refund status, contact the provider that processed your booking or payment. It can confirm whether your request has been approved, is still being processed, or requires additional information.
Aviiago cannot guarantee a specific refund processing time for bookings managed by third parties.
If your airline cancels, reschedules, or significantly changes your flight, contact the airline or booking provider as soon as possible.
Depending on your booking conditions and applicable regulations, you may be eligible for a refund, rebooking, or another available remedy.
Before accepting an alternative flight or travel credit, review the conditions carefully to understand how your decision may affect your refund options.
For time-sensitive travel, including flights booked around major sporting events, we recommend monitoring official airline notifications and checking your booking details before departure.
If you need to change your travel date, destination, passenger details, or other booking information, contact your airline or booking provider directly.
Changes may be subject to:
Not all tickets permit changes, and certain modifications may require cancellation and a new booking. Always confirm the applicable charges and conditions before proceeding.
If you accidentally make a duplicate reservation or enter incorrect passenger or travel details, contact the airline or booking provider immediately.
Prompt action may help you understand the available correction or cancellation options. However, refunds and changes remain subject to the relevant fare conditions and applicable rules.
Please review your travel dates, passenger names, and destination details carefully before completing any booking.
Aviiago aims to make travel information easier to find and understand. However, when a booking is completed through an independent airline or travel provider, that provider is responsible for managing the reservation and determining the available cancellation and refund options.
Accordingly:
Nothing in this policy is intended to limit any rights you may have under applicable law.
If you need help understanding an airline’s cancellation or refund policy, you can explore the relevant travel guides available on Aviiago.
For assistance with an existing reservation, refund status, cancellation fee, or booking modification, please contact the airline or travel provider identified in your booking confirmation.
For questions about Aviiago’s website or published content, please use the contact details provided on our website.
Aviiago may update this Cancellation and Refund Policy from time to time to reflect changes to its services, website content, or applicable requirements.
Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.
This policy should be read alongside Aviiago’s Terms and Conditions and Privacy Policy, where applicable.
Your rights and obligations concerning a specific travel booking remain subject to the terms agreed with the relevant booking provider and the laws applicable to your transaction. Where mandatory consumer protection laws apply, nothing in this policy excludes or restricts those rights.